Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag an idea for a future comparison? This page explains how to reach our team and what you can expect once you do.
How to Send Us a Message
The best way to contact us is by email. We read every message that comes through and aim to reply within two working days, Australian time zones considered. Please write to us at [email protected].
A short line about what your message concerns helps us get it to the right person faster — whether that's a query about how we assess Australian online casinos, a correction, or general feedback on the site.
What We Can Help With
- Review accuracy — Bonus terms, wagering requirements, free spins offers and licensing details change often at offshore operators. If something looks out of date on any of our online casino Australia pages, tell us and we'll look into it.
- General questions — Not sure how a welcome bonus works, what a wagering requirement means, or how to compare online pokies across sites? Ask us directly and we'll point you in the right direction.
- Content suggestions — If there's a payment method, game category or casino feature you'd like to see covered in more depth, we're happy to hear it.
- Corrections — We rely partly on reader feedback to keep information current, particularly around free spins terms, expiry dates and cashout limits, which vary between offshore operators and often change without much notice.
- Responsible gambling concerns — If you or someone you know would like guidance on spending limits, self-exclusion tools or where to find support in Australia, mention this in your message and we'll direct you to appropriate resources.
What Happens Once You Reach Out
Every message is read by a real person on our team — we don't rely on automated replies to stand in for an answer. Our usual response window is two working days, though it can take a little longer during busier periods. We'll always follow up, even if it's just to confirm we're still looking into something.
Why Accuracy Matters on This Site
Because the casinos we cover are offshore operators offering free spins, deposit matches and other bonuses in different currencies, terms can shift — expiry dates, maximum cashout limits, minimum deposits and wagering requirements included. We aim to reflect the current offer for each operator listed on the site, and reader feedback is one of the ways we keep that information honest. If you've noticed a discrepancy between what's advertised and what you've seen while researching a site yourself, we want to know.
This also applies to eligibility and licensing details. If you've come across licensing information, a jurisdiction, or a registration status that doesn't match what's shown on one of our pages, flag it and we'll review it against our sources.
Before You Get in Touch
A few quick checks can sometimes save you a wait:
- If your question is about a specific casino's free spins offer, check the terms listed alongside that operator's entry first — conditions like wagering requirements and expiry dates are usually noted there.
- If you're looking for information on casinos outside the Australian market, our page on trusted non-GamStop casinos in the UK covers that separate topic.
- If your enquiry relates to responsible gambling, briefly note that in your subject line so we can prioritise it appropriately.
A Note on Who We Are
We're an independent comparison resource covering online casinos available to Australian players, including licensing information, bonuses, pokies, live dealer games, payment methods and mobile compatibility. We don't run the casinos we review, and any commercial relationships we hold with operators don't decide how a site is ranked or written about. Our goal is to give readers a clear, honest starting point — and your feedback helps keep that accurate.
Thanks for taking the time to reach out. We look forward to hearing from you.